Autonomy
You decide. We explain clearly; the choice stays with you.
InformationConsentSelf-determination
Being good to each other
House rules.
So that everyone feels at ease here — a few simple points for a respectful, relaxed togetherness.
Why house rules?
After more than two years in practice we know quite precisely what framework our practice leadership sets: what works, what doesn’t — and above all what for. These house rules capture that — mutual duties, their consequences and the virtues behind them. The bigger “what for” lives in our Philosophy.
Why some things are different here
You might be wondering…
We are deliberately reshaping our practice. A few typical questions — honestly explained, without judging anyone else.
How do I get my results?
The situation
Results are sensitive — unencrypted email is risky for that.
A classic insurance practice
Phone hotline, post, or “please drop by again”.
With us
A secure, encrypted chat area: result, follow-up question and answer in one place.
Why can’t I book an appointment by email?
The situation
Email appointments quickly get messy and aren’t bindingly documented.
A classic insurance practice
Constantly busy phone line, voicemail, callbacks — and still gaps.
With us
Book online or by phone. Clara (our online reception) handles the routine, the team takes care of the rest.
Why does an appointment take longer with you — and why are there fewer of them?
The situation
More time per patient inevitably means fewer appointments per day.
A classic insurance practice
Tightly clocked throughput, a full waiting room, little room for nuance.
With us
Deliberately less throughput, more time to talk. Emergencies come first — so we ask for a little patience.
Why should I pay for IGeL and private services right away?
The situation
These services aren’t covered by statutory insurance — they don’t run through quarterly billing.
A classic insurance practice
Billing via the insurance association in the background; for self-pay topics it often gets unclear.
With us
IGeL before the appointment, private services afterwards — with fair, clear deadlines. Like anywhere you pay for a service directly.
Is the conversation in the consulting room recorded?
The situation
Documentation takes time — time that would otherwise be missing from your conversation.
A classic insurance practice
The doctor types along on the side, half an eye on the screen.
With us
Optional recording for the transcript only — the audio file is not stored, and we obtain your consent separately. That way your doctor is fully present with you.
Good to know
The house rules in detail
Welcome
You are welcome here — whatever stage of life you are in or whatever brings you. We meet you respectfully, confidentially and on equal terms. That is exactly what we wish for in how we treat one another, too.
Appointments
We schedule appointments online or by phone — not by email. Please cancel in good time if something comes up: a freed-up slot helps another patient. Try to arrive on time so we avoid waiting for everyone.
Email & results
A valid email address is required with us — not just for online appointments. We place results and messages in your protected area (a secure chat, similar to our online reception). We do not send results by unencrypted email.
Protected area
You reach your sensitive documents via a secure, encrypted chat area. There you find results, can ask questions and get feedback — protected and traceable, all in one place.
Recording in the consulting room
In the consulting room we sometimes use a recording so your doctor can focus entirely on the conversation with you. The audio is not stored — only a transcript or summary for your file. We obtain your consent separately via the privacy policy: filled in once and adjustable any time you wish.
Security at the entrance
A camera films in the entrance area — for your safety and ours. Incidents are documented and, if necessary, reported to the police. This practice is a safe place, especially for women. You can find the full GDPR notice at the practice entrance on the ground floor.
Payment
You pay for IGeL services directly before the appointment. Private services right afterwards — on request by invoice with a 10-day payment term. GOÄ services are due immediately. Nobody pays their hairdresser weeks later — fair for both sides. If you pay by invoice, we send a friendly reminder after 10 days, a formal reminder with fees after another 10; after 30 days we reserve the right to pass the outstanding claim to a debt-collection agency (Culpa Inkasso, Stuttgart).
What insurance covers — and what it doesn’t
Statutory insurance is a solidarity system: it pays for what is medically necessary in illness. Prevention beyond the fixed benefit catalogue and many health and longevity topics deliberately aren’t part of it. Asking us to run such services “through insurance anyway” is a clear no-go — that would be billing fraud at the expense of the solidarity community. If you expect that, we’re not the right fit; another practice is then the more honest choice.
In the waiting area
Consulting hours sometimes mean waiting — emergencies come first. Thank you for your patience. Please keep the waiting area calm and tidy so it stays a pleasant place for everyone.
Phones & discretion
Please take calls quietly or outside. Photo, video and audio recordings are not permitted in the practice — to protect the privacy of all patients and the team.
Children & companions
Children are welcome — please keep an eye on them. For the little ones we have a play table and a changing table. If possible, arrange care for older children elsewhere so you can focus calmly on your appointment. A companion is welcome to support you; during the examination you decide who is present.
Water for you
Help yourself any time at our water dispenser — sparkling or still, just as you like. Feel free to grab some while you wait.
Library & reading
In our waiting area there’s a small library with current, recommended literature on women’s health — and of course you’ll also find classic magazines. Please leave the books and magazines in the practice so everyone can enjoy them.
Cloakroom
You can leave jackets and bags at the cloakroom. Please note: we cannot accept liability for items left there — it’s best to take valuables with you into the consulting room.
Toilet
Please don’t flush tampons, pads, wet wipes or the like — our pipes are sensitive and clog quickly. Use the hygiene bins provided. Thank you!
Ventilation & climate
Our air conditioning keeps the rooms comfortable. The practice team looks after ventilation and temperature — just let us know if you’re too warm or too cool.
If you’re ill
With contagious infections (e.g. gastrointestinal illness, feverish cold) please call ahead — we’ll find a solution together and protect other patients that way.
Respectful interaction
We treat you kindly and with appreciation. Insulting, discriminatory or aggressive behaviour towards the team or other patients is not acceptable. The house right lies with Dr. Marion Hansberg-Otte; in the event of assaults we reserve the right to issue a ban from the premises.
Emergencies
An acute emergency? Call us at +49 7531 17666. Outside consulting hours, dial the medical on-call service 116 117, and in a real emergency 112.
By visiting our practice you accept these house rules. They serve the protection and well-being of all. · As of June 2026
What we build on
Four principles of medical ethics.
Our framework isn’t an end in itself — it follows the four recognised core principles of medical practice.
Beneficence
We act for your good — with benefit, support and forward-looking prevention.
BenefitSupportPrevention
Non-maleficence
First, do no harm: care, safety and an honest sense of proportion.
DiligenceSafetyProportion
Justice
Fair, equal treatment for everyone — in the solidarity system and with us.
Equal treatmentTransparencyReliability